How do refunds work in GYMSNA?

Refund any payment from the Payments tab in your dashboard and credits are handled automatically. If you cancel a class as the gym, everyone booked in gets their credits back in full regardless of the cancellation window.

When and how do I get paid?

Payments go directly into your own Stripe account the moment a member purchases. Stripe then pays out to your bank on the schedule you choose - daily, weekly or monthly.

Where do I see failed payments?

Failed renewals surface in the dashboard, and a member whose subscription payment has failed is blocked from booking until it is resolved.

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Payments

How do I handle payments, refunds and member billing?

The Payments tab lists every transaction. Refund any payment from there and member credits are adjusted automatically. If you cancel a class, everyone booked in is refunded in full regardless of your cancellation window.

The Payments tab

Every transaction with its status, filterable by date and type.
Full detail on any single payment, including what it bought.
Refunds, issued directly from the payment.
Disputes raised through Stripe.

Refunds

Refund from the payment itself and GYMSNA adjusts the member's credits to match, so you do not have to correct their balance by hand. Two cases behave differently:

Situation	What happens
A member cancels inside the cancellation window	Their credit is returned automatically. No refund needed.
A member cancels late	The credit is forfeited under your policy. Refund manually if you choose to make an exception.
You cancel the class	Everyone booked in is refunded their credit in full, regardless of the window.
You refund a purchase	The payment is refunded through Stripe and the credits it granted are adjusted.

Pending versus confirmed revenue

The Overview tab separates confirmed revenue from pending revenue. Pending covers payments that have been initiated but not yet settled by Stripe. Recent revenue looks lower than it is if you read only the confirmed figure, so check both when reconciling a day.

Failed renewals

Membership booking is gated on the subscription actually being paid. If a renewal fails, the member is blocked from booking until it is resolved, rather than quietly accruing free classes. Failed payments surface in the dashboard so you can chase them.

Managing an individual member's billing

For members on a recurring membership you can adjust the arrangement without cancelling and rebuilding it:

Action	What it does
Change the billing date	Move when their renewal falls, for example to align a household onto one date.
Put the membership on hold	Pause collection for an injury or a holiday, then resume.
Skip a payment	Waive a single billing cycle without ending the subscription.
Override the price	Set a different price for this member, for staff or legacy rates.

Prefer a hold to a cancellation. Cancelling and re-creating a membership loses the billing history and the member has to re-enter payment details. A hold keeps both.

Payouts

GYMSNA never holds your money. Payments land in your Stripe account immediately and Stripe pays out on your chosen schedule. For payout timing, disputes evidence and tax documents, use the Stripe dashboard directly - it is your account.

Analytics and reports → Members and bookings →